A $44 fee is applied to every payment that is charged back; this is a banking system handling fee and not a fee Ezidebit has the ability to waive. A: 1.
EziDebit is our preferred Direct Debit provider for NZ. WebPay Dishonour fee - Webpay Failed Payment Fee. The account or cardholder queries a payment with their financial institution (also known as the Card Issuer), or the Issuer has reason to think the payment might be unauthorised2. If you are asked to send evidence and documents to verify the transaction, please send everything that will show the payment was authorised by the account or cardholder and goods or services were provided. However, they will accept a transcript of an audio file.Not necessarily, all information and documents are subject to the cardholders and the bank or Card Issuers acceptance. Your business either accepts the chargeback or alternatively, documentation is provided that verifies and supports the payment, which is forwarded to our sponsor bank6. Under the Australian banking regulations and Credit Card Schemes, a payer may for any reason query a payment from their bank account or credit card.A chargeback does not mean your business is automatically entitled to the payments for the goods or services you have supplied; it also doesn’t cancel or change the agreement you have with them. There is a set timeframe to respond to these requests (see below)4.Ezidebit notifies your business of the request via email5. EziDebit fees for uCollect users are: No account setup fee; No customer setup fee; Direct Debits: $1.10 AU/$0.90 NZ (incl GST) Visa/Mastercard: 2.20% (min $1.10) Please keep in mind that a chargeback reversal may take months to be received. If additional information is known, we will include it and a direct response is expected.
A request for information is sent to your business and must be responded to within a strict timeframe, which will be noted at the top of the email notification. We recommend any fee incurred due to this action is included in the outstanding amount owed by the payer.The payment can be arranged with the payer to be processed again. To avoid the fee, please reply to our email advising that you approve a refund. Unless the bank has made an error, they will not reverse the fee as it’s incurred for handling the chargeback. 5. It means the payment has failed and a new arrangement will need to be made with your customer (the payer) to recover the funds.1.
Remind payers of an upcoming recurring or auto renewal payment.Further fraud prevention information can be found in the Understanding the information that’s been sent to you:Unique identification number for the dispute, to be included if you’re not responding directly to our email.
In some cases, Ezidebit will … The decision to chargeback a payment is made by the payer’s bank or Card Issuer.This reason can mean the payer has told their bank they cancelled the transaction before it was made; a block may have been placed on the account or card at the same time to stop any future payment attempts.If a chargeback is reversed by the payer’s bank or Card Issuer, we will be notified, credit the payment to you, and notify you via email. If it is within the timeframe indicated, Ezidebit will return the payment to the bank on your behalf, the dispute or claim will be closed, and the fee avoided.If this is the case, it is likely that they are not the account or cardholder and the correct holder has raised a dispute.
Authorisation and credit of funds to your business do not guarantee that the transaction is genuine.In short, no.
Minimum monthly fee (where applicable) 2.
Ezi-Debit Dishonour Fee: $21.90 per failed transaction: This is an Ezidebit fee you can avoid this by ensuring there are sufficient funds to cover your direct debit. • If your payment is declined for your designated account, then a $14.80 dishonour fee will be charged by Ezidebit, depending on the reason for the declined payment. 3. Alternatively, the payer may have queried the payment with the Card Issuer, not realising it would result in a dispute being sent.You can check with them that they gave correct bank or card details and can see the payment to your business on their statement.Hopefully this is an error when the card number was input and not the alternative which is someone else’s card was used knowingly.No, in most cases the Issuer’s decision is final and must be accepted by Ezidebit and the business that received the payment. 4.
If there is reason to believe an error has been made, Ezidebit will advocate on behalf of your business.The arbitration will not be reopened simply because you disagree with the outcome, or have new documentation to provide.
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