Call (888) 818-6613. We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during and after your loan closes.Please allow 24 hours for response by our loan payment customer representatives.Fannie Mae Delinquency Management and Default PreventionIf you are having financial difficulties with your Fannie Mae loan and need to be considered for assistance, please contact us for options.
For loan payment questions please email: LoanHelp@abacusbank.com. Loan Customer Service. Bowery Branch Address:6 Bowery, New York, NY 10013 Tel:1-212-285-4770 Fax:1-212-566-4067 Business Hours: Mon, Tue, Thu & Fri: 10:00AM-2:00PM Wed, Sat & Sun: Closed 2. Phone: 800-488-3334. Direct line: 212.266.9023. Please use our new Branch Call Center which has live customer service representatives.Please contact Boya Li, Marketing Manager, for all press-related inquiries at If you are an online Banking customer, please log in to Abacus Federal Savings online banking to send a secure email.Copyright © 2020 ABACUS FEDERAL SAVINGS BANK. Email: kamwahsiu@abacusbank.com. Branch hours are temporary changed to support our continued efforts to keep our customers and employees safe during this challenging time. ATM Withdrawals … Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password. Address: 6 Bowery, 2nd Floor. World Trade Center Branch Address:116 Nassau Street, New York, NY 10038 Tel:1-212-94…
Your primary contacts are listed below:Fannie Mae Delinquency Management and Default PreventionIf you believe any of the issues below fit your situation...Allegations that Abacus Federal Savings Bank did not evaluate your situation for foreclosure prevention alternatives or that you were inappropriately denied a foreclosure prevention alternative.Inappropriate initiation or failure to suspend foreclosure actions.Other complaints or disputes regarding delinquency and default prevention with your Fannie Mae loan.Upon receipt of your request, we will within three (3) business days following receipt of your escalated case, acknowledge your inquiry in writing via e-mail, fax, or mail, and provide you with a date by which we will resolve the escalated case, which shall be no greater than 15 days from the receipt date of the inquiry.If we fail to resolve the escalated case by the stated date, we may extend the resolution date for an additional 15 days; however the total time for resolution of an escalated case will not exceed 30 days.Within five business days of identifying the proposed resolution, we will communicate to you in writing the proposed resolution and next steps, if applicable.To check to see if your loan is a Fannie Mae loan, utilize the website addresses below:Copyright © 2020 ABACUS FEDERAL SAVINGS BANK. Be ready to run Abacus. Contacting Customer Support. When you call for technical support, please: Have the phone by the computer. All Rights Reserved. 1. Headquarters 2512 Wilshire Boulevard Santa Monica, California 90403-4616 USA Phone: (424) 214-3700 Email Accounting: accounting@abacus.net Tech Support: support@abacus.net General Inquiries: info@abacus.net Brokers: brokersupport@abacus.net All Rights Reserved. Customer Account Portal Login Available time:Monday, Tuesday and Thursday. Cell phone: 917.930.7733.
Email: support@abacuslaw.com. Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password. Contacting Customer Support.
Please use our new Branch Call Center which has live customer service representatives. Fax: 858-452-7372. ATM Deposits (No Fees) Multiple Abacus Branches – please Click Here. Access your accounts, report a lost or stolen card, or speak to a customer service representative using our 24/7 automated telephone banking service. Abacus Bank will NEVER request through email, text, or unsolicited phone call your bank card number, account number, Social Security number, Personal Identification number (PIN) or password. Browse self-help knowledge bases, view open service and support requests, manage contact user accounts, cloud usage, product licenses, invoice and payment options, and more from the AbacusNext Customer Account Portal:. Web: www.abacuslaw.com/support. We appreciate the opportunity to serve as your trusted financial partner and look forward to providing you friendly, local service before, during and after your loan closes. Call (212) 285-4770, dial "4" for English, then dial "2" for loan payment.
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